Help
Short answers for getting Drip going and keeping it out of your way. Can’t find what you need? Write to [email protected].
Getting started
- Download Drip from this site and open the file it downloads.
- Drag Drip into your Applications folder, then open it from there.
- A short welcome appears with a photo to practise on. Drag it up to the notch and drop it on Make it a JPG.
- From then on Drip lives in the menu bar as a drop icon. There’s no Dock icon and no window to keep open.
To use it, drag any file from Finder, the desktop or another app and bring it up to the notch. Hold it over a choice to see what it will do, then let go. Turn on Open at login in the welcome or in Settings so Drip is there after a restart.
Activating a licence key
After you buy, Dodo Payments emails you a licence key.
- Click the drop icon in the menu bar and choose Enter Licence Key…
- Paste the key into the box in Settings and choose Unlock.
Once the trial is over, the notch also offers I have a key, which opens the same box. Unlocking needs an internet connection that once. After that Drip checks the key about once a week, and keeps working for 30 days without a connection.
If it says the key is already in use on another Mac, choose Use on Another Mac on that Mac first, or write to us.
Moving to a new Mac
- On the old Mac, click the drop icon, choose Settings… and, under Licence, choose Use on Another Mac.
- On the new Mac, install Drip and enter the same key.
If the old Mac is gone, broken or wiped before you could free the key, write to us with the key or your receipt and we’ll free it for you.
It doesn’t open, or nothing happens
Drip has no window. When it’s running, its drop icon is in the menu bar. Opening Drip again from Applications or Spotlight shows its Settings.
Can’t see the drop icon? On a MacBook with a notch, a full menu bar can hide icons behind the notch. Quit a menu-bar app you don’t need, or hold Command and drag icons along the menu bar to make room.
The notch doesn’t react. Click the drop icon and check that Catch Files at the Notch is ticked and that Drip isn’t taking an hour off (choose Come Back Now if it is). In Settings, check the app you’re dragging from isn’t listed under Stays out of. Then bring the file right up to the notch, or to the top middle of the screen on a Mac without one.
It says your free days are up. The 7-day trial has ended. Choose Buy, or I have a key if you already have one.
macOS asks about a folder. The first time Drip works on a file from your Desktop, Documents or Downloads folder, or from a network or external disk, macOS asks whether Drip may use it. Choose Allow so Drip can save the result next to the file. If you chose Don’t Allow, open System Settings, go to Privacy & Security, then Files & Folders, find Drip and switch that folder on.
Where results are saved
Next to the original, in the same folder, with a name that says what changed. IMG_2041.HEIC becomes IMG_2041.jpg, or IMG_2041 under 200 KB.jpg. If a name is already taken, Drip adds a number rather than replace anything.
Two kinds go to your Downloads folder instead: files an app only hands over as you drop them, like a photo dragged out of Photos or an attachment out of Mail, and files in a folder Drip isn’t allowed to write to.
Choose Show next to the finished file to see it in Finder.
Undo
When a job is done, the finished file waits in the notch with Show and Undo. Undo moves what Drip made to the Trash. After Move to Trash or a Move to… job, it puts the files back where they were.
Undo is there while the finished file is showing. After that, what Drip made is an ordinary file you can delete, and anything moved to the Trash can be put back from the Trash.
Turning it off for one app
If you’d rather Drip stayed out of one app’s way, start a drag in that app, bring it up so the notch opens, then right-click the open notch and choose Not while I’m in… with the app’s name.
To let that app back in, open Settings and remove it from Stays out of.
Taking an hour off
Right-click the open notch and choose Take an hour off, or click the drop icon in the menu bar and choose Take an Hour Off. Drip comes back by itself an hour later. To come back sooner, choose Come Back Now from the drop icon.
To switch it off until you switch it on again, untick Catch Files at the Notch in the same menu.
Quitting
Click the drop icon in the menu bar and choose Quit Drip.
To stop it opening when you log in, turn off Open at login in Settings.
Contacting support
Write to us any time:
Email Support in the drop icon’s menu starts an email with your Drip version in the subject. It helps to say which Mac and version of macOS you have, what you dragged and what you expected to happen. Your Drip version is also in Settings, under Privacy. The latest is 1.0.